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Dear Sir or Madam:

I am a Chase Visa Card holder that signed up for Shell Alt ID savings. I make an effort to find and stop at Shell stations in my area, which, are very few. This morning, I woke up early to get gas on my way to work. I first stopped at the Shell station at 1120 Atlantic Blvd, Neptune Beach, FL 32266. The pumps were not working, and nobody was inside to see why? This was at approximately 6:50 a.m. It is my understanding that the gas pumps are supposed to work 24 hours, or am I incorrect?

I attempted a second time to purchase gas the Shell station located at 13490 Atlantic Blvd, Jacksonville, FL 32225. This time, although the actual Daily's store was open inside, after I entered my Alt ID into the pump it read "See Cashier" - so now, I had to go inside to ask a clerk for help. Were they of ANY assistance to me, ABSOLUTELY NOT!!!!!! The cashier said that they were having "issues" with their registers and offered to have me pay inside - however, without the use of my Alt ID.

So, now, with the VERY LITTLE time I had left this morning, I attempted to call Shell Customer Service line to speak to someone that could offer some assistance, and guess what? THEY WEREN'T OPEN YET. Honestly, a multi-billion dollar global company like Shell does not have 24 hour customer service? I am disgusted and considering NEVER EVER USING SHELL GAS STATIONS AGAIN AND TELLING EVERYONE ELSE THAT I KNOW TO DO THE SAME.

Regretfully,

Erica Welch

904-502-****

welcherica@***.com

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Train service stations customer service better!!!.

Shell Pros: Very disgusted.

Shell Cons: Poor employee management.

Location: 1120 Atlantic Blvd, Neptune Beach, FL 32266, USA

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