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Absolutely awful experience at Shell Station on Irwin Street in San Rafael, California, also known as "Irwin Shell." After navigating their ***-backwards traffic flow to get to the car wash, I then waited over 20 minutes in a not-moving line for my turn. Employee told (not asked) me to move my car so that his buddy's truck could go around me.

I explained I was stuck in the line sandwiched between cars, and wiggled my car around as best I could. The employee assumed I had the ability to bend 3-D space and told me I had to move. I explained again that it was impossible due to the lack of space provided in their ill-organized line. Employee made fun of me, saying I have no education.

After waiting for the line to finally move a few feet, I was able to free myself from the circle of *** known as that line.

I asked for a refund; the manager laughed and said no.

Will never buy Shell gas again in my life. Will actively recommend to friends and family to avoid this place.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 12, 2016.
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