Shell - Unauthorized transaction
I inserted my credit card into the gas pump I had selected debit then I put my pin in I realized I did not have my key to unlock my gas cap so I remove my card and pressed cancel 30 seconds later I checked my bank account and it was $85 removed from my account I went into the gas station they told me they had no idea what was going on and that it should be back in 3 to 4 business days seriously
Shell - Terrible customer service, pump out of service
Number 5 pump was broken, I was unaware of that, until after I was done pumping my gas, I noticed gas was leaking all over the ground from the hose, when I bought it to the attendants attention she said".5 is broken, it should be a bag on it" I then asked her if you knew the pump didn't work why would you take my money and put me on a broken pump?? long story short I got nowhere!!
Shell - Took money off my card
I paid for gas in the amount of 20.01 and the shell station took 80.45 off my card!!! It happened june 28th around 9:45 10:00 o clock
I tried to get gas at a ClarksVille TN location and as I selected the type of gas I wanted, I was sprayed with gasoline. Upon further inspection, there was a hole in the gas hose and as the line was pressurized with gas, it began spraying my legs and shoes. I now have...Read more
My husband used his debit card to purchase gas $20 worth at shell station #62 . Manger name is Amanda J. He didnt receive his gas it wouldnt allow him to he goes inside n they sre saying he did inwhich he didnt it happened june 27th 2018 little before 6 central time....Read more
Card skimmer at local shell
Card was hacked/skimmed/stolen. Owner said nothing he can do when i told him to go check his pumps. I assume it was a man seeing as he barely spoke English. Maybe ill alert everyone to the issue seeing as they dont seem to care. Now we will get the police involved and make a report
Shell - Need my money back
I accidentally used the wrong debit card for diesel. Cancelled the transaction ($300) and payed with the correct debit card. The money hasn’t been credited back to my account. It’s been since 6/21/18 that I haven’t gotten my money back
Crystal City, Texas
The bathrooms were covered with soiled toilet paper all over the floor. They were out of hand soap. Their floors were nasty. Fountian machine was soiled. Trash cans outside were overflowing. The employees were very rude! They refused to sell the person in front of me...Read more
I paid inside went outside to pump my gas no gas cam out! So I still waited think the girl was going to turn it on. 5 minutes later I went back inside to ask her why the pump hasn't turned on she told me it's a hook up the pump again so she can reset it so I did that...Read more
Shell - Complaint on one of the workers (manager)
Your mamager is the worst enployee I habe ever seen and I will make sure all my neighbors who go there daily no longer goes there as long as he is there!!!
Cottonwood Heights, Utah
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