Kewana Rbd

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Verified Reviewer
| map-marker Dallas, Texas

Refund hold on card NEVER received fuel

Shell - Refund hold on card NEVER received fuel
Shell - Refund hold on card NEVER received fuel - Image 2

ON OCTOBER 11, 2024. I TRIED TO PURCHASE FUEL AT A SHELL GAS STATION.

4406 EAST SAM HOUSTON. HOUSTON, TEXAS 77015. I TRIED TO PAY AT THE PUMP TWICE IT. DECLINED SO I WENT INTO THE INSIDE OF THE STORE.

AND SPOKE TO THE MANAGER NAME CHEYENNE. I TRIED TO PAY $13 IT DECLINED MY CARD AGAIN, BUT $153.29 EAS TOOK OFF MY CARD. I NEVER RECEIVED FUEL. TODAY IS OCTOBER 14,2024.

AND MY MONEY STILL HAS NOT BEEN REFUNDED. I TRIED TO CALL 1-88*-***-****. AND THE CALL DROPS.

I COULD NOT PURCHASE FUEL NOR GROCERIES FOR THE WEEKEND DUE TO THIS INCIDENT. I NEED MY MONEY EXPEDITED.

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User's recommendation: NEED TO BE REFUNDED ARE I NEED TO SEEK AN ATTORNEY

Sureshbhai P Ukj
map-marker Edison, New Jersey

230 Main Street, Madison,NJ 07940 Phone:( 973)615****

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Shell - 230 Main Street, Madison,NJ 07940 Phone:( 973)615****

I shell gas station 450 Stelton Rd

Piscataway New Jersey

08854

United States My name is Sureshbhai Patel and I am working as a night shift gas attendant at Piscataway gas station. Date :- September 27, 2024 Friday at 5:24 am a robbery took place at this gas station.

The lock of the cabin door of this gas station has been broken for the last nine months from 18 January 2024. Despite telling the manager ( Umair ) ten to twelve times, the new lock was not done. Because of that, this robbery happened. 2 black people came inside the cabin with a gun and took 400 dollars from me.

Even after that, no new lock was done, this week on 2October,2024 Wednesday, the second time was robbed at 4:18 in the morning, two times in one week, it has been ten days, but no new lock has been done, because of the danger of my life, then new lock.

Inform the manager by email. Whatever happens to me after today will be the sole responsibility of the manager and the company.

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Pianoman

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Verified Buyer
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Verified Reviewer
| map-marker Seminary, Mississippi

Shell Fuel Rewards Credit Card not working/declined at Shell station

Shell Fuel Rewards Credit Card not working/declined at Shell station
Shell Fuel Rewards Credit Card not working/declined at Shell station - Image 2

ON May 8, I went to shell (where I normally get gas up), and put my shell card into the gas pump to pump gas (To fill up), as I normally do and the card was declined, the pump gave a message that said, "see cashier". So I went into the station and gave the card to the clerk she said "go ahead and fill up, she would slide the card when I got through pumping gas".So after filling up I went back in and the card was declined again...SO I called the number on the back of the card and a rep(female) came on the phone and I asked here what seems to be the problem with my credit card.

She asked me a bunch of security questions and then told me after about 40 minutes on the phone, that I would be receiving a communication from them and when I get it, fill out the form and fax it back.

I still don't' know why the card was declined, it was paid up, (current), never received a letter about anything (Fraud) or anything like that, never been late with a payment, always paid the bill on time each month (early as a matter of fact every month). I go to noticing my paper statement and it has the last four digits listed on statement shows different than the last four numbers on the card, why I don't know. But, it's been that way since I've had the credit card and I have never had any problems before.

I ask them to tell me why the card was declined and they would not tell me unless I receive the form, fill it out then return the info (By fax), then go from there. It's been about a month since I have used the card and I have $671 available credit if I need it, and i only use it from time to time to pay for gas at the pump.

I called Citibank to "Try" and discuss with Corporate employees the reason why the card was declined at the shell station, and could not speak to anyone, (don't' know why).

I Know I am a victim of identity theft cause two weeks earlier I had four of my credit cards hacked and was issued new ones, so I don't know if that is the issue with my shell credit card, no one will tell me.

I am even booted out of the shell accounts website, can't log in to check on my account it's like the account doesn't exist and it wants me to register my account, when the account was already registered. I have never seen anything like this before in my 65 years of life on this planet...Very strange indeed...So, I ended up using another credit card to pay for the gas...The reps can hardly speak American English, that makes it much more harder to understand them...

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Preferred solution: restore card functionality

User's recommendation: warch out

Anonymous
map-marker San Antonio, Texas

Billing

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I received my bill in the mail on 9-2-2024. I mailed a check on 19-5-2024 which was never received by Shell by the due date.

I was then charged a late fee. I'm not sure where the error occurred either at Shell billing or the U.S.

Post Office, but I am not happy about the late fee when the check was in the mail. I will pay online in the future.

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User's recommendation: Pay online.

Anonymous

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Verified Buyer
| map-marker Evansville, Indiana

I need my money back refund

Shell - I need my money back refund
Shell - I need my money back refund - Image 2
Shell - I need my money back refund - Image 3
Shell - I need my money back refund - Image 4

My name is margalie geffrard I need my refund back $32.32 please our call me @. 561)570-**** thank you

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User's recommendation: Margalie geffrard

Anonymous

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Verified Buyer
| map-marker Davis, California

Would like my refund

Shell - Would like my refund

Accidentally scanned my phone on the diesel pump so I canceled it but you guys still charge me for $94.54. Thats all I have left on my Apple Pay.

I would like my money returned. I also have a receipt from June 26, 2024 at 6:43 PM that day so you guys do not charge me but why is my money missing still

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Sharesa P

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Verified Reviewer
| map-marker Atlanta, Georgia

They took money off my card

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I purchased gas on Sunday morning I left my card either at the register or I dropped sp a customer found it an gave it to the clerk 10 minutes later the same guy went back to the counter an the clerk to give him the card back the clerk seen my name on the card and still gave it to him didn't even ask for ID to get the card back I work for a Gas Station to (Racetrac) I wouldn't have never gave a customer someone else card

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Loss:
$16
Debra A Pnw

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Verified Reviewer
| map-marker Denver, Colorado

Not receiving payments

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I began receiving my portion of my grandfathers Hans and Adolph Amunson, in 2016 after my mother Helen Amunson 's death I started receiving my annual payment, however the last payment I received was in 2021 when I moved to 428 N Jefferson st, sheridan wyoming 83801. please send proof of payments to sheridan address

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Anonymous
map-marker Denver, Colorado

Please research oil well in the names of Hans and Adolpj Amunson

I am the daughter, Debra Sue Amunson, of Floyd Dale Amunson. in their deaths I am entitled to 1/3 of the dividend, none the the last 2 years.

please send payout from 2016 to present. 428 N. Jefferson St.

sheridan wy. 82801

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Biju S Utd

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Verified Reviewer

Negligence towards exposure to carcinogic Ethelyne oxide

I, Biju subramaniam worked at Shell sereya EOG complex as API 510 inspector during year 2017,2018 and 2019 through company Cuteck .

During my assignment i inspected many reactors which having Eto deposits and debris .i done as found inspection of those reactors which were not monitored for Eto neither neutralised with water jetting or with chemicals prior to intermediate inspection..

Last Reactor which i done inspection was R8504 at EOG complex seraya Singapore.( AS found condition) between 30 October and 3 rd November 2019. in such cases As found inspection to be avoided due to debris and deposits involved inside the reactors.

There was no as such precaution or TWA exposure limit of Eto specified at Shell , neither monitored via Eto monitors.at entry point of the reactors Eto monitors was not available.

Eto exposure limits were not specified or not discussed neither there was LMRA meeting conducted prior to inspection.

.or at Entry point to the reactors.

I am now diagnosed with malignancy in my left kidney which resulted in Radical nephrotomy due to the acute exposure of Eto.

I wish this message as a flag point to prevent such incident and consequences from reoccurring such

I will be presenting a research paper with my scenario as a case study in upcoming conferences. .

Biju subramaniam

00919********

biju.sub@***r-engineering.com

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Preferred solution: compensation for the 1.0 Social Stigma 2.0 lose of organ 3.0 Mental torture and tension 4.0 job loss

User's recommendation: 1.0 Consequences of Etelyne oxide exposure to be well defined. Prior to as found inspection internal cleaning to be done by roberts, Human intervention to be avoided.Every LMRA meeting shall include Eto exposure TWA limit

Anonymous

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Verified Buyer
| map-marker Orlando, Florida

Did not get deal alert price

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Shell - Did not get deal alert price

2/19/2023 premium gas at Shell. Activated deal alert and only got $.47 off.

Should have been $1.77. 14.552 gals @ $3.849 = $56.01 and I was charged $55.58.

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Yolanda S Zhx

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Verified Reviewer

Scam App in the Google Play Store

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Shell - Scam App in the Google Play Store
Shell - Scam App in the Google Play Store - Image 2
Shell - Scam App in the Google Play Store - Image 3
Updated by user Oct 10, 2022

Shell is using T Mobile name to scam Americans. I need everyone whomever to go to the Google play store type in Fuel Rewards.

Click reviews under the 5 stars read all the comments. They are on there actually having a conversation with each other on how to scam Americans. We need to boycott shell and Biden. We the people are the ones saving the money and we will never get the savings because the way its set up it all goes back to the government.

They been having this planned since 2016. 2018 is when they put there plan to work.

I WAS WONDERING IS THIS WHAT TRUMP TRYING TO TELL US. THE GOVERNMENT IS STEALING FROM FROM US AMERICANS AND GIVING IT TO OTHER COUNTRIES

Original review Oct 09, 2022
I believe Shell is a whole scam. They partner with the fuel reward program.

They a whole scam on there website they say the oil comes from US. On here it's somewhere else. People go read Shell and Fuel rewards app disclaimer form. Shell probably don't know that the fuel rewards program is using there name to scam people and waste there time.

It's 2022 they probably in on it to. I want my saving. There's no such thing as a loyalty card. Apps are both fake.

Go on Google and read the reviews. They didn't comment on not one post u can't even comment on anyone post. GOOGLE SLIPPING!!! I'm wondering did they read the disclaimer form before adding app to play store.

You will never cash any savings out. At the end of the day we all do the same thing delete the app rite. Where are the saving going if we never redeemed the saving . Contacting support doesn't help that's fake too sounds like the same man answering the phone.

All these foreigners answering Americans phones.

I don't trust them. This foreign scamming has to stop
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Pros:
  • Pros u will save at pump
Cons:
  • Waste of ur time

Preferred solution: There app removed

User's recommendation: In the future read whole disclaimer first.

Gloria P Cit

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Verified Reviewer
| map-marker Atlanta, Georgia

No call

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Shell - No call
Shell - No call - Image 2

I fell at shell gas station and hurt my self I've called and called shell I even called the corporate office number they say that they will call me in 10 days well I've waited waited and no fone calls at all idk how long I've git to wait for a 10 day fone call but uts been 3 months now I mean come on I've done paid the bill with else do they need

View full review
Loss:
$4000

Preferred solution: Full refund

1 comment
Guest

You fell for more than a wet floor.

Gloria P Cit

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Verified Reviewer
| map-marker Richmond, Kentucky

Injured

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Shell - Injured
Shell - Injured - Image 2

I'm calling the bbb on this company I've been waiting on a phone call since April over a fall at one of your gas stations in ky still no reply I can't belive the corporate office is as slow as the consumer but I will be call writing I will not stop till I at leave get my med bill payed bk to me and pain and suffering

View full review
Loss:
$400
Cons:
  • Horrible customer service
  • Suck

Preferred solution: I want all medical bills paid bk to me and pain and suffering

2 comments
Guest

A--The BBB is of no use. B--The call you're waiting for will never come.

C--You've wasted far too much time already and your claim weakens daily as you've done nothing right so far. 999 of 1,000 such complaints they receive are scams.

Guest
reply icon Replying to comment of Guest-2182857

She is here a month later posted above ... guess what ? No call.

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Resolved
Charlotte C Swf

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Verified Buyer
|

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Verified Reviewer
| map-marker Brownsville Township, Pennsylvania

Resolved: Compliments to two Shell Associates

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Compliments to two Shell Associates
Compliments to two Shell Associates - Image 2
Updated by user Apr 15, 2022

Compliments to employees at Shell Sweet Peas station, Brownsville, Pa 15417.

Original review Apr 15, 2022

Michelle greeted me with a smile as I entered this Shell Sweet Peas station! She is Always pleasant and kind, with all customers.

It takes a special person to interact with the public in a kind hearted way.Michelle is that person! Michelle makes me feel that my business at Shell is Appreciated.

I also want to compliment Carmello! She is knowledgeable, patient and gracious as I shop with PA Lottery coupons.

She explains the coupons and the free tickets that I will receive. Carmello also redeems my winning tickets smoothly and quickly.

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Pros:
  • Convenient location
  • Best customer service

Preferred solution: Compliments to Shell employees at Shell Sweet Peas station, Brownsville Pa 15417

User's recommendation: Best Customer Service!!

Stanley C Zda
map-marker Austin, Texas

Cashiers are terrible

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Shell - Cashiers are terrible

The cashier was extremely rude to me when I asked for a price check on two items. He raised his voice and yelled that if the prices are to high then go to Another store .All I did was simply ask for a price check considering there is No prices on any item in the store .the prices are to high so I didnt want the items .he continued to be very rude to me .customer service is not a priority to this cashier.

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Preferred solution: Apology

User's recommendation: Do go to this store during the night shift

1 comment
Guest

If you didn’t buy anything, you’re not a customer.

About

Related Companies

Shell Canada, Shell Pakistan

Summary

Shell is the world's largest group of petrochemical and energy companies. The company specializes in extract and delivery of such products as oil, oil products, gas, chemicals and others. Shell was established in 1907. The Company now operates more than 44,000 service stations around the world and offers transport fuel to around 10 million clients every day. Shell provides its services to various industries from chemicals to shipping and from aviation to construction, etc. The company operates in more than 90 countries and territories. Shell also provides cleaner burning fuels, extracts bitumen, develops wind power and the like. Customers may as well find a wide range of motor and bike oils.

Shell reviews and complaints

Shell is ranked 237 out of 2166 in Utility category

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