Shell - Fraud and Violence

34 of 156 Shell reviews

V. English

When I went to fill up at a Shell gas the pump (1010 Jarry West, Montreal, Quebec) on the 15th of January 2016 I was defrauded of 40$ by the store clerk. When I took his picture he tried to steal my phone. When he couldn’t take it from me, he started hitting it. I ran into the lot. He chased me, grabbed me by the arm got in my face and tried to take my phone once again. He only backed off when I called the cops. After the police (SPVM agent Lauzon) confirmed my story by viewing the security camera footage and the Shell employee confessed, the police recommended that I make a complaint to the Shell head office instead of filing criminal charges.

I called Shell customer support, told my story to their staff and sent them a letter of intent on January 18th, 2016. It’s only then that I got a call back from what I guess is a Shell manager (Jacynthe Poulin: https://www.linkedin.com/in/jacynthe-poulin-72432856) they told me that my story was different every time I told it and said they couldn’t see any of the violence I described on the camera videos. I told them that a police officer corroborated my story at the scene. Ms. Poulin said that because I did not file any criminal charges that this means I do not have a strong enough case against Shell (I have the recording of her saying that to me in French).

I asked her to put everything she said to me in writing and send me Shells official response. To this day, I have yet to receive anything. After this entire ordeal, I couldn’t help but feel like one of those poor Nigerian Farmers(https://en.wikipedia.org/wiki/Royal_Dutch_Shell). My whole field in the Niger-Delta is covered in Oil and Shell is telling me that they are not going to do anything because they think that I am not strong enough to defend myself. Hopefully, this post will prove them wrong. This is not the end. Please stop using Shell. Please fill up at another gas station. Together we can hit where it actually hurts them: their purse. Thank you for reading this.

Je suis allé faire le plein à une station Shell (1010 Jarry Est, Montréal, Québec) le 15 janvier 2016. Le commis m’a fraudé pour 40 $. Quand j’ai pris sa photo, il a essayé de voler mon téléphone. Quand il ne pouvait pas l’arracher de mes mains, il a commencé taper sur le téléphone. Je suis sortie dans le stationnement. Le commis a couru après moi, m'a attrapé par le bras à coller son visage dans ma face et a encore essayé de prendre mon téléphone. Il a seulement arrêté quand j’ai appelé les flics. Après que la police (Agente Lauzon SPVM) a confirmé mon histoire en regardant les images de la caméra et que le commis de Shell a avoué ce qu’il a fait, la police a recommandé que je fasse une plainte auprès du siège social de Shell au lieu de déposer des accusations au criminel.

V. Français

J’ai appelé le support au client de Shell, j’ai raconté mon histoire plusieurs fois à leur personnel et je leur ai envoyé une mise en demeure le 18-01-2016. J’ai ensuite reçu un appel d’une dame, que je pense est gestionnaire chez Shell (Jacynthe Poulin: https://www.linkedin.com/in/jacynthe-poulin-72432856), qui m'a dit que mon histoire était différente chaque fois que je la raconte et qu’elle ne pouvait pas voir du tout sur les caméras vidéos la violence que je décrivais. Je leur ai dit qu'un agent de police a corroboré mon histoire à la scène. Mme Poulin me dit que mon cas contre Shell n’était surement pas assez fort parce que je n'avais pas pus déposer d'accusations au criminel (j’ai l’enregistrement audio de tout ça !).

Je lui ai demandé de mettre tout ce qu'elle m'a dit par écrit et de m’envoyer la réponse officielle de Shell. Je n’ai toujours pas reçu de réponse de la part de Shell à ce jour. Je me suis senti un peu comme un de ces pauvres agriculteurs nigérians (https://en.wikipedia.org/wiki/Royal_Dutch_Shell). Tout mon champ dans le delta du Niger est couvert avec du pétrole et Shell me dit qu’ils ne vont pas faire de quoi parce qu'ils pensent que je ne suis pas assez fort pour me défendre. J’espère que mon message Facebook va prouver qu'ils ont tort. Ce n'est pas la fin. S'il vous plaît, arrêtez d'utiliser Shell. S'il vous plaît, faites-le plein dans une autre station. Ensemble, nous pouvons frapper là où ça leur fait le plus mal : leur porte-monnaie. Merci d'avoir lu ceci.

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Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$10000
Product or service
Shell Gas Station
Review category
Service Centers and Repairs
review #783530

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jjackson889

Oct 05 #1222661 Scottsdale, Arizona, United States

My friend, read my post and tell me what you think. That employee should have been arrested. I am glad that you are OK though. It amazes me the type of people Shell hires. So many of their employees are rude and nasty and even violent and they get away with it. I was called the "F" word and a homophobic slur by an employee here in Arizona. Not much can be done thought since they're franchise-owned. Good Luck.

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unfairhiringprastices

Oct 07 #1223682 Waltham, Massachusetts, United States

Not only that he later admitted she never swore at him and that he made all this up to get her into trouble because he tried asking her out and she told him no. He made all this up about her about swearing at him because she rejected him. Then the coward deleted the posts admitting to this.

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jpharvey889

Nov 24 #1245428 Phoenix, Arizona, United States

Hey ***. It's really easy to harass and spread lies and humiliate people online especially in a forum like this where comments are pretty much etched in stone and hard to delete. Nice one dirtbag. Why don't you try and get a LIFE, loser. You have nothing better to do than bother people all day online because you live a miserable, disgusting little life. You sit there and laugh at other peoples' bad experiences and misery because you feel bad about your own mundane and pointless existence. Get some help and stop being such a POS online. You are a bully online because you can't be one in real life since you are too scared to confront people.

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unfairhiringprastices

Oct 07 #1223687 Waltham, Massachusetts, United States

I agree you were harassing her as ladyscott said, but apparently you can give abuse and harassment but not take it. As she said in your review when you have to take abuse or if someone stands up to you you run with your tail between your legs.

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