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Summary of Shell Customer Service Calls

721 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:14 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Shell to Ask about:

Cards:

  • “Card skimmer at local shell i called and they said rhey wont do anything”
  • “Card was changed twice”
  • “Credit card application over the phone”

Staff:

  • “Refused service to service animal”
  • “Refuse service to disabled person”
  • “Rude customer service”

Payments and Charges:

  • “The station refused to accept a valid mobile coupon due to lack of store knowledge”
  • “Incorrect charges”
  • “$95 was charged to”

Employment:

  • “Illehal job employment”
  • “W2”
  • “Have not recieved my w2”

Product/ Service quality:

  • “I have a 2007 GMC Yukon and I pumped $30 worth of very poor quality 93 obtain fuel!”
  • “Pump broken”
  • “Cause one of your car washes broke my mirror”

Return/ Replace:

  • “Return money”

Refund:

  • “Refund”

Other:

  • “Points”
  • “Employee is very rude and trying to steal money2 times from me”
  • “Money”

About Shell

Top 5 Likes about Shell

Very disgusted, Quality of fuel, Gas the convience of location, Good gas, Gas

Top 5 Dislikes about Shell

Customer service, Customer service, Not well educated or training employee, Poor employee management, Site always closed

Summary

Shell is the world's largest group of petrochemical and energy companies. The company specializes in extract and delivery of such products as oil, oil products, gas, chemicals and others. Shell was established in 1907. The Company now operates more than 44,000 service stations around the world and offers transport fuel to around 10 million clients every day. Shell provides its services to various industries from chemicals to shipping and from aviation to construction, etc. The company operates in more than 90 countries and territories. Shell also provides cleaner burning fuels, extracts bitumen, develops wind power and the like. Customers may as well find a wide range of motor and bike oils.

Shell reviews and complaints

Shell is ranked 71 out of 799 in Utility category

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Number of Calls

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