Shell
Reviews and Complaints
I cancelled your card i held for 50 years due to poor customer servicr on account
User's recommendation: Dont obtain a shell card. Use bank cards
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Verified Reviewer | Scio, MichiganThe owner is a beef and very rude to his customers
I want to put in a formal criminal complaint against the Ann Arbor Shell station on Jackson Road near Zeeb. Well I had just left the bank which is 5 doors down from the Shell station straight to the Shell station and I did my business like I do almost every day well I accidentally forgot my wallet I had just put $500 in there because I just left the bank and I called and he said yeah he picked it up it was $120 short I was going to just let it go because I thought maybe is there a different ride in it but the way he treated me today he cussed me out in front of his employees and in front of all the customers and he told me that he would he doesn't want me to come into the store no more after he stole from me
- Help
- Help
Preferred solution: I would like to see shall withdraw their support and take their name off of this station he's a thief and he's rude and he treats his customers very badly it's a bad name is giving a shout-out because if h
User's recommendation: Do not go there it is a place where you're treated like crap honestly
Spiked drink at local shell gas station
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glendora, CaliforniaRude employee stolen funds
Went to shell station I asked for a blue Powerade and a pack of Marlboro lights according to the cashier the total was $13.50 all I had was a hundred, so I gave to her, she then gave me back ($79) I then recount in front of her on camera she proceeds to get an attitude and break down the math on a calculator in front of me in which the total she came up with was $13.50 we then subtract that from $100 TOGETHER, and we get $86.50 she still could not understand how the money she gave me was $7.50 short she then threatens to call the police I replied ok please do she calls them they don't come she then starts counting the money in the register I wait for about 10-15 mins before I say screw it and drive home to get my phone in which I'd left I then return to the store and call the cops myself they come I tell them what happened they then go to talk to her, she tried for about 3-4 mins to open the door and can't figure it out, so she goes to the garage and opens it instead. They talk and after a couple mins they tell me the cashier insist i come back tomorrow and speak with the manager.
Lol like really???
I'm a single father I take my son to school in the morning I work at a restaurant and drive Uber 12 hrs a day trying to get ahead I had just got off of work that night an hour early to cut my sons' hair before I go to bed noticed I didn't have any cigarettes then this happened whole situation from beginning to end took about 45 mins I get there's a labor shortage but come on guys, I think it's pretty fair to say that one requirement to be a cashier should be to know how to count. This is ridiculous, will not be returning other than to receive my funds, THANKS A LOT GUYS!!
PS ALL OF THIS ON A CAMERA POINTED RIGHT AT THE WINDOW SO BEFORE AND SHELL EMPLOYEE OR EXEC DOUBTS MY CLAIM I URGE YOU TO REQUEST THE VIDEO FOOTAGE TIME OF INCIDENT WAS BETWEEN 11:45 PM AND 12:30AM 911 WAS MADE AT 12:03AM
- Location is easy
Preferred solution: Full refund
User's recommendation: Do not go to shell
Improvement at shell pump area
In Canada shell gas to stop while filling gas and customer sit in car
Change all garbage bin at pump area must be smaller than the current one with lid prodect from snow rain and nasty customer dumping there own home garbage in here.
Big dump bin must be smaller then the current because unable to lift the heavey bags.
And tell all owners to buy heavy duty bags for outside use.
I have already reported all information with photos to call center and 3 level of government too.nowv inform to u
These is fist and last .this is a serious not only in Canada but also in the world
Everyone expect less expence and high benift.
U have to order all shell
To change all these garbage bin
Same as in Petro and esso
I bring this matter to ur attention
In this pandemic bin are overflow with people own garage and the top customer put there mask and gloves on top
When wind all these are floon all over .
Thanks
I hope u will be taken immediate action about these matter.
Or u go any gas station and work ast nite
Then u will understand.
Ur simlply sit and earn money
Not monitor what's going in each station
Late corporate air plane to Madison wis from baton rouge
Preferred solution: Update where plane is. I’m at air Wisconsin terminal
Pissed off
User's recommendation: Don’t go to this shell
Fell today on wet floor
I fell at one of your stores today and the workers watched me fell on a wet floor no one helped me up or asked if I was okay until I asked for someone to help me. They claimed and refused to write up an incident report,refused to give me the corporate number when I repeatedly asked never apologized until I mentioned it.
The floor was wet I hit my whole face and forehead really hard on the marble/cement floor. I called 911to ask if the could come to assist they said the manager should write an incident report. It was like I was begging they told me there was nothing they could do at the shell.
I am in a lot of pain at the moment I never thought I would be treated like that with all the business I give them. All they offered was the video my attorney will be reaching out.
These are photos of the manager/ supervisors that refuse to give me his name or number to corporate
Preferred solution: My attorney will reach out
User's recommendation: Never they treated me like trash on a floor after I slipped and fell my body will never be the same
Complaint
- Filthy dirty bathroom
Preferred solution: Clean your bathroom
User's recommendation: Filthy dirty bathroom. Phone number disconnected. Be more sanitary to P behind the dumpster of this establishment!
2. No way to all to a person about problem except say your card is lost
User's recommendation: Needs some fixing in customer care dept
Unacceptable service from shell store
Any business needs it's customers. Shell #1581
Before the previous manager made sure the employees greeted and thanked customers.
Unfortunately the manager passed away due to covid. The employees previously built a friendly and appreciative relationship. And made sure everything was stock. It was a pleasure doing business there.
Now new manager, new people being brought in.
Different people, different attitudes, supplies not kept up.
3 days ago, no tea.
One employee, ?. 7 customers in store. At 5:00pm,busy time.
Ask me to come back in 30 minutes. Yesterday out of Splenda, mentioned to them.
Today out of Splenda.
Said we have some, why not fill it Yesterday.
I'm a diabetic, already had Sugar in it.
They have been out of half-half, Splenda, powdered creamer, hot sandwiches, hot pizzas, Columbia coffee, ice for drinks, etc. I could go on, but the truly disheartening is the employees you love who created a pleasurable business trip.
Preferred solution: Manager and employees to appreciate customers. Make sure products are filled constantly
User's recommendation: Try to accept
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Verified Reviewer | Bengaluru, KarnatakaComplaint against an employee
Still nothing has happened
- Great product
Preferred solution: I want that issue to be solved at ur end immediately
Complaint on one of the workers
Preferred solution: Let the company propose a solution
User's recommendation: Don’t park in the parking spaces if you like your car looking like it did when you parked it to get a polar pop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lusaka, LusakaEmployment offer
Preferred solution: Employment offer
Didn’t like the fact when I called your help line I still did not speak to a person
User's recommendation: I would think such a large company could afford somebody to solve problem faster
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Bet you're looking forward to the fifth.