Anonymous
map-marker Mount Pleasant, South Carolina

I cancelled your card i held for 50 years due to poor customer servicr on account

Their online system of payments and questions is manned by people who can not resolve issues, and simply say I'm sorry. Then when you ask to speak to a Mgr, they hang up. After being a card holder for 50 years I expected some small modicum of courtesy.
View full review

User's recommendation: Dont obtain a shell card. Use bank cards

Peter K Ouq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scio, Michigan

The owner is a beef and very rude to his customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I want to put in a formal criminal complaint against the Ann Arbor Shell station on Jackson Road near Zeeb. Well I had just left the bank which is 5 doors down from the Shell station straight to the Shell station and I did my business like I do almost every day well I accidentally forgot my wallet I had just put $500 in there because I just left the bank and I called and he said yeah he picked it up it was $120 short I was going to just let it go because I thought maybe is there a different ride in it but the way he treated me today he cussed me out in front of his employees and in front of all the customers and he told me that he would he doesn't want me to come into the store no more after he stole from me

View full review
Loss:
$120
Pros:
  • Help
Cons:
  • Help

Preferred solution: I would like to see shall withdraw their support and take their name off of this station he's a thief and he's rude and he treats his customers very badly it's a bad name is giving a shout-out because if h

User's recommendation: Do not go there it is a place where you're treated like crap honestly

George S Uri
map-marker Marrero, Louisiana

Spiked drink at local shell gas station

This is the 4th time I bought a drink out of the glass fridge and I believe the drink has been spiked!!!!!
View full review

Preferred solution: Let the company propose a solution

1 comment
Guest

Bet you're looking forward to the fifth.

Corey H Isq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glendora, California

Rude employee stolen funds

Went to shell station I asked for a blue Powerade and a pack of Marlboro lights according to the cashier the total was $13.50 all I had was a hundred, so I gave to her, she then gave me back ($79) I then recount in front of her on camera she proceeds to get an attitude and break down the math on a calculator in front of me in which the total she came up with was $13.50 we then subtract that from $100 TOGETHER, and we get $86.50 she still could not understand how the money she gave me was $7.50 short she then threatens to call the police I replied ok please do she calls them they don't come she then starts counting the money in the register I wait for about 10-15 mins before I say screw it and drive home to get my phone in which I'd left I then return to the store and call the cops myself they come I tell them what happened they then go to talk to her, she tried for about 3-4 mins to open the door and can't figure it out, so she goes to the garage and opens it instead. They talk and after a couple mins they tell me the cashier insist i come back tomorrow and speak with the manager.

Lol like really???

I'm a single father I take my son to school in the morning I work at a restaurant and drive Uber 12 hrs a day trying to get ahead I had just got off of work that night an hour early to cut my sons' hair before I go to bed noticed I didn't have any cigarettes then this happened whole situation from beginning to end took about 45 mins I get there's a labor shortage but come on guys, I think it's pretty fair to say that one requirement to be a cashier should be to know how to count. This is ridiculous, will not be returning other than to receive my funds, THANKS A LOT GUYS!!

PS ALL OF THIS ON A CAMERA POINTED RIGHT AT THE WINDOW SO BEFORE AND SHELL EMPLOYEE OR EXEC DOUBTS MY CLAIM I URGE YOU TO REQUEST THE VIDEO FOOTAGE TIME OF INCIDENT WAS BETWEEN 11:45 PM AND 12:30AM 911 WAS MADE AT 12:03AM

View full review
Pros:
  • Location is easy

Preferred solution: Full refund

User's recommendation: Do not go to shell

Anonymous
map-marker Weston, Ontario

Improvement at shell pump area

In Canada shell gas to stop while filling gas and customer sit in car

Change all garbage bin at pump area must be smaller than the current one with lid prodect from snow rain and nasty customer dumping there own home garbage in here.

Big dump bin must be smaller then the current because unable to lift the heavey bags.

And tell all owners to buy heavy duty bags for outside use.

I have already reported all information with photos to call center and 3 level of government too.nowv inform to u

These is fist and last .this is a serious not only in Canada but also in the world

Everyone expect less expence and high benift.

U have to order all shell

To change all these garbage bin

Same as in Petro and esso

I bring this matter to ur attention

In this pandemic bin are overflow with people own garage and the top customer put there mask and gloves on top

When wind all these are floon all over .

Thanks

I hope u will be taken immediate action about these matter.

Or u go any gas station and work ast nite

Then u will understand.

Ur simlply sit and earn money

Not monitor what's going in each station

View full review
1 comment
Guest

Canada sounds like a really scary place.

Nan C Ihi
map-marker Madison, Wisconsin

Late corporate air plane to Madison wis from baton rouge

Corporate jet left Baton Rouge at 5:15 now 2 1/2 late to Madison wis. 2 other employees are on the plane
View full review

Preferred solution: Update where plane is. I’m at air Wisconsin terminal

Anonymous
map-marker Odenville, Alabama

Pissed off

No one has responded to my claim !!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!! !!!!!!!!!!!!! !!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
View full review

User's recommendation: Don’t go to this shell

Yvonne D Gpy
map-marker Lawrenceville, Georgia

Fell today on wet floor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I fell at one of your stores today and the workers watched me fell on a wet floor no one helped me up or asked if I was okay until I asked for someone to help me. They claimed and refused to write up an incident report,refused to give me the corporate number when I repeatedly asked never apologized until I mentioned it.

The floor was wet I hit my whole face and forehead really hard on the marble/cement floor. I called 911to ask if the could come to assist they said the manager should write an incident report. It was like I was begging they told me there was nothing they could do at the shell.

I am in a lot of pain at the moment I never thought I would be treated like that with all the business I give them. All they offered was the video my attorney will be reaching out.

These are photos of the manager/ supervisors that refuse to give me his name or number to corporate

View full review

Preferred solution: My attorney will reach out

User's recommendation: Never they treated me like trash on a floor after I slipped and fell my body will never be the same

patty w Vzb
map-marker Indianapolis, Indiana

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Filthy dirty bathroom. Phone number disconnected. Be more sanitary to P behind the dumpster of this establishment!
View full review
Cons:
  • Filthy dirty bathroom

Preferred solution: Clean your bathroom

User's recommendation: Filthy dirty bathroom. Phone number disconnected. Be more sanitary to P behind the dumpster of this establishment!

Elnathan Mvl
map-marker Philadelphia, Pennsylvania

2. No way to all to a person about problem except say your card is lost

My s s number wasnt correct it needs to be fixed no option to talk to somebody . When I called your pissed line you automatically put me back to same place I had already called 5 times . Luckily I got lost and stolen card dept they helped me. I do like having my shell card. I like paying by phone so my payment gets to you and not lost in the mail
View full review

User's recommendation: Needs some fixing in customer care dept

Barry P Eck
map-marker Mobile, Alabama

Unacceptable service from shell store

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Any business needs it's customers. Shell #1581

Before the previous manager made sure the employees greeted and thanked customers.

Unfortunately the manager passed away due to covid. The employees previously built a friendly and appreciative relationship. And made sure everything was stock. It was a pleasure doing business there.

Now new manager, new people being brought in.

Different people, different attitudes, supplies not kept up.

3 days ago, no tea.

One employee, ?. 7 customers in store. At 5:00pm,busy time.

Ask me to come back in 30 minutes. Yesterday out of Splenda, mentioned to them.

Today out of Splenda.

Said we have some, why not fill it Yesterday.

I'm a diabetic, already had Sugar in it.

They have been out of half-half, Splenda, powdered creamer, hot sandwiches, hot pizzas, Columbia coffee, ice for drinks, etc. I could go on, but the truly disheartening is the employees you love who created a pleasurable business trip.

View full review

Preferred solution: Manager and employees to appreciate customers. Make sure products are filled constantly

User's recommendation: Try to accept

Vinod S Del

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bengaluru, Karnataka

Complaint against an employee

Shell - Complaint against an employee
Updated by user Apr 10, 2022

Still nothing has happened

Original review Apr 10, 2022
On 8th I changed engine oil in ur Southend ( basavangudi .Bangalore ) branch for my two Wheeler ..but entire oil coming out.yesterday in the bunk they said it is because of over tight .the threading is gone. From yesterday till it is not solved the issue.bunk in charge maneger not lifting calls.
View full review
Pros:
  • Great product

Preferred solution: I want that issue to be solved at ur end immediately

Todd V Brw

Complaint on one of the workers

Shell - Complaint on one of the workers
Shell - Complaint on one of the workers - Image 2
A male worker was pushing the trash cart and slammed my rear passenger taillight and bumper so hard it shook the car with my wife and 2 year old daughter in it he wouldnt apologize to her face and acted like he was in danger of being hit by a car but he couldve stopped the cart instead of spinning it into my car cracking the taillight and scratching and chipping the paint on my bumper. He acted like he wasnt in the wrong and didnt have to talk about it but he was on the clock and on company property.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Don’t park in the parking spaces if you like your car looking like it did when you parked it to get a polar pop.

Fiona D Rie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lusaka, Lusaka

Employment offer

I received a letter of employment offer from Shell oil exploration and production Uk. I want to find out if its a scam or legit. Was told to contact Harvey gibbs who i was informed that he is the head of human resource department. My credentials were sent to christine Ralston from HR. Are these members of your staff? Fiona nkweto Daka from Zambia in Africa. Please contact me as soon as possible
View full review

Preferred solution: Employment offer

Anonymous
map-marker Philadelphia, Pennsylvania

Didn’t like the fact when I called your help line I still did not speak to a person

Trying to pay my bill over phone and a problem eith my social security number And I cant talk to a person to correct it
View full review

User's recommendation: I would think such a large company could afford somebody to solve problem faster

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 45