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I went to the Shell Station to purchase gas on 9/15/17 In Sonoma. Two of your employees where busy on their cell phones watching something on his and her phones. One employee was sitting on the floor of the gas station office. I first thought it was the employees...
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1.6
I liked
  • Location is easy
  • Quality of fuel
I didn't like
  • Employees too busy on their phones
  • Not well educated or training employee
  • Sitting on the floor which is where you pay
#1103034
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I have been loyal customer for Shell gas for 10 years . Today , this is the first time ever in my life I was so embarrased in front of people in a Shell gas station . It was like a normal day , my gas tank goes almost empty , i stopped by this gas station to fill up...
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1.0
#1097950
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I did not have enough money for my order and he said to you didn't add it up before you came up here and my reply was I could of if there were prices on everything. I asked for a receipt and was not given one after purchases. I will not be going into a shell station...
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1.0
#1081939
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Shell - Bad performance gas

Shell
#1101107
1.0
Details
Whenever i put gas from these two gas station my car give very bad performance (hwy 6 and beachnut, way clyaton and 59) Please check there gas
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Shell Customer Care Review

Shell
#1011963
3.3
Details
I purchased a 3-month carwash card. I've been going through a very bad experience. Every time I go for a carwash near my home. It takes me more than half an hour in the line!!!!!!!! I want to get a refund. Wasting my time.
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Value for money
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Shell Sanitary Conditions Review

Shell
#968373
Napa California Trancas street Shell gas station. Atvthe pumps the window squeegee are old and sponge falling apart. The squeegee water by pumps is black colored and trash overflowing at pumps. Then no receipt tape at pump 7 so had to go into the store and this has Happend 2other times where I had to go into store to get my receipt for car wash code.
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Short Review on October 25, 2016

Shell
#943357
1.0
Details
SHELL IS THE WORST!!! I will never ever buy Gas from them, I got no gas and no refund. Still fighting them.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
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Turnaround Time
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Website
On June 21st bought $500 in Shell Gas Gift Cards at Smith's Grocery. We do this once a month for 2 reasons. 1. The 500 in cards gives us 1000 smiths points giving us 2, 1.00 at the pump. DON'T DO THIS!!!! Went to Idaho on the 22d and then to Alberta Canada on the 23d....
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#1068543
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I stopped at the Shell station on Hamilton and Highway 17 in San Jose and stood in line for the public restroom for a very long time only to learn that the toilet was clogged rather than being occupied by someone else. When an employee came out of the employee...
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Anonymous
Pony

FYI, I work in a gas station and if I allow customers out back into the place where we keep our stock, bags, phones and safe, I could lose my job. It doesn't make any differen...

1.0
#1061107
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I was at this particular petrol station with intention to fill in some gas and buy some pastries .after selected the pastries, I proceed to the cashier to foot the bill. But out nowhere came an arrogant and rude old man ( guess he's the owner), shouting asked to remove...
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1.0
#1041739
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Planning a road trip, I prefer gift cards over credit to avoid skimmers. I stopped at Home Depot and noticed Shell gift cards near checkout. I grabbed a $50 card. The cashier rang it up for me at self check. I paid with my credit card. As my receipt was printing, the...
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1.0
I didn't like
  • Being cheated
#1037508
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My husband and I stopped in at the Shell gas station on Sutterville Road in Sacramento to purchase gas. While I was there I decided to use the restrooms. I went to the back and found that the door was locked. I then went to the front and waited my turn in line and...
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1.0
#1026182
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WE STOPPED AT THIS SHELL STATION THIS MORNING TO FILL UP. WE WENT IN TO USE THE RESTROOM. THE MANAGER REFUSED TO ALLOW ME TO USE IT. I IMMEDIATELY LEFT THE STORE AND LET MY HUSBAND KNOW THE CLERK REFUSED ME. WE DECIDED NOT TO FILL OUR CAR THERE AND STOPPED FILLING IT...
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Anonymous
Anonymous

What LAW states they MUST have a restroom for YOU to use?? Oh thats right!! THERE ISNT ONE!!!! If THEY dont want to clean up YOUR bio waste then THAT IS THEIR RIGHT!!!!

1.0
I didn't like
  • Customer service
  • Employees dis respectful
#1022921
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Bought diesel fuel for my truck in ocean springs ms my new truck shut down later that day took it by tow truck to ford dealership only to find there was gas in the tank. eorked with the station there cameras show me pumping diesel now they have decided they will not...
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#952827
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