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1.8 Based on 70 reviews
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  • Customers like
    • Gas the convience of location 3
    • Quality of fuel 2
    • Good gas 1
  • Customers don't like
    • Horrible customer service 6
    • Customer service 6
    • Poor employee management 4

Bought $10 worth of gas at Shell on Ridge and Howard in Evanston, IL yesterday, then had dinner with a friend. My cc was declined after dinner. Odd. I knew my balance earlier in the day. Upon investigation this morning, turns out Shell charged my card $85. Called the station. They claim no responsibility, as this is a Shell-wide practice to hold $75 of my funds for 24 hours. WTF? They suggested I call Shell corporate and provided a number which... Read more

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Absolutely awful experience at Shell Station on Irwin Street in San Rafael, California, also known as "Irwin Shell." After navigating their ***-backwards traffic flow to get to the car wash, I then waited over 20 minutes in a not-moving line for my turn. Employee told (not asked) me to move my car so that his buddy's truck could go around me. I explained I was stuck in the line sandwiched between cars, and wiggled my car around as best I could.... Read more

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  • From mobile
  • Sep 03
  • #912574

DEAR SIR YOUR EMPLOYEES ARE NOT TELL YOUR CUSTOMERS ABOUT THE 5 CAR WASH'S AND GET 1 FREE DEAL THE ONLY SHELL EMPLOYEE WAS THE GUY THAT WORKS THE GRAVE YARD SHIFT ON THE LOS ALISOS /JERONIMO STATION WITH THE GREEN TOYOTA CAR IN CALIFORNIA IN MISSION VIEJO CA IM A REGULAR CUSTOMER.VICTOR

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  • From mobile
  • Sep 03
  • #912558

I've been getting up Shell gas station at Highway 37 in Benicia for over 10 years in the last year I have the following complaints there are no towels, the windshield wipers are either not there or decorated there's no bathroom I will no longer be doing business there it's not uncommon to fill up twice a week in that area

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i went into this station to purchase gas cards. i informed the attendance that i wanted t purchase 3 $50 gas cards. attendant charged me $150 all at once and could not divide the funds into 3 gas cards. He could not giv3e me my money back and did not give me the gas cards. i had him call his manager who informed me to call my bank. to this day i have not received my refund of $150. i am going to smalls claims court and contacting the BRB. ... Read more

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Station: Napa Loop, 1491 Trancas St, Napa, Ca 94558. Problem: the receipt printers at the pumps have been broken for more than 3 months. Customers must walk in store to register. I know this is good for the owner, because we might buy something and labor costs remain the same. But, what about us? I am elderly AND handicapped and i resent the inconvenience. Furthermore, the owner does not keep his employees updated. They are hung out to dry.... Read more

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Negative review of clerk "John" (a middle-aged man) @ Ortega Shell in San Juan Capistrano, CA; Thurs, 7/28 @ approx 6pm. I purchased gas, paid at the pump, then moved my car to a parking stall. I went in the store, filled out Mega Millions and Powerball tickets, picked up a couple sandwiches and chips, and John -- in a terribly wrinkled and unprofessional shirt -- ran my lottery tickets through the machine, generated my tickets, rang up all of... Read more

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On july 24 2016 at approximately 8:15am.. My two children and i entered the shell gas station on 2905 Thomas Drive on Panama City Beach Fl. The smell coming from the restroom was gross...but being an emergency for one the children we had to endure. Toliet paper all over the floor dirty toliet. After finishing his buisness went to wash his hands...and wouldn't know it the dispenser wasnt working. I myself have not only worked convenience stores I... Read more

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Stopping in to grab his regular pack of ciggerets at the shell on providence rd nc intersection with 84 my fiance has been harrased by a woman that works there countless times. She has short hair thats dyed purple and piercings on her face aswell as a little on the heavy set side. Today she said "this guys an *** so we'll serve you first" to a woman behind him in line. HOW IS THAT PROFESSIONAL? another time she said "Have fun *** your underaged... Read more

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  • From mobile
  • Jul 08
  • #878970

Shell Gas Station , Cutler Bay, Florida near McDonalds and Southland Mall. This station is disrepectful of customers . As customers are standing in line waiting they serve other customers giving preference to those they wish. They shut off your gas and do not give you assistance after pushing the help button. 7/8/16 located 205 & US1. Former loyal customer

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