Shell Complaints and Reviews

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Shell
Main address: P.O. Box 2463 77252 Houston TX
888-GO-SHELL (888-467-4355), 800.281.2824, , ShellCustomerCare@shell.com
  • 49+4 mobile complaints
  • $4.6K claimed losses
  • $86 average
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  • 8 hours ago
  • Service Centers and Customer Services
  • Chappaqua, New York
  • Poor Auto Repair
  • 1

A 4 DAY RIP OFF BY SHELLS SERVICE PARTNER PREFERED AUTO SERVICE @114 SOUTH GREELEY AVE CHAPPAQUA NY 10517. A OIL LEAK ISSUE WITH A RUNNING CAR RESULTED IN A 700.00 BILL AND A NON RUNNING CAR AFTER A OIL SENDING SWITCH AND A NEW RADIATOR WAS INSTALLED. TERRIBLE DIAGNOSTICS . HAD TO HAVE IT TOWED FROM THE "SHELL SERVICE STATION" AT ADDITIONAL COST TO A AUTHORIZED HONDA DEALER. IT DOES NOT MAKE... Read more

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Went to my local shell station at 11:50. Doors were locked but I saw that the sign said it closed at 12:00. I knocked on the door to just receive a middle finger from the cashier. Another day I went in and got in line. The line stayed still as conversation continued at the from. Within 5 minutes of waiting I kindle asked, excuse me what are we waiting one three times. After seven minutes I raised...

  • Jul 14
  • Service Centers and Customer Services
  • Houston, Texas
  • Premium Gas
  • 2

Hello, I received bad premium quality gasoline from a Shell Station. The station owner refuses to refund or acknowledge me. After putting the gas in my car the car began performing very poorly and had trouble starting. So I called my dealership to look into the problem. After one day the dealship calls back saying the gasoline in your car is more than 50% water. This is awful. I bought gas,... Read more

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I have been going to shell for years but I quit. The speakers loudly blasting out advertising is more than annoying. To the point that I will not go to the brush prairie wa. station literaly next to me and just get fuell elsewhere. I am annoyed that they care so verry little about there customers.

  • Jun 27
  • Service Centers and Customer Services
  • Stafford, Texas
  • Rude Service
  • 3

Shell at the corner of of 1516 and I H 10 are unreal in converse, TX. Been going there 3 yrs. As a women they always make rude comments that I don't know how to operate a gas pump or credit card machine, directed at me. Clerks make comment saying I'm less intelligent because I'm a woman. Men are superior is their attitude. Finally cussed the *** out after 3 yrs of hearing these... Read more

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  • May 21
  • Service Centers and Customer Services
  • Diesel Fuel
  • 9
Shell  - Bad Diesel Costed me
1 of 2

On 4/17/2014 I filled up my 2010 VW Jetta TDI diesel at your fuel station located at the corner of Beltway8 and Wilson Rd in Humble Texas: Shell 9410 Texas 8 Beltway Humble, TX 77396 Shortly after my car began to have trouble starting, had a rough idle, drove sluggish. On 4/21/2014 my check engine light came on so I took my car to my nearby auto shop that specializes in VW Diesels. The techs... Read more

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  • Apr 24
  • Loans and Mortgages
  • Fairfax, Virginia
  • Mortgage Statement
  • 8

Math errors that I've asked to be fixed and still aren't. Incorrect interest rate listed on statement. Escrow amount wrong. Resurgent/New Penn and especially Shellpoint are either very incompetent or criminal. My statement has been incorrect since Resurgent sold my loan to Shellpoint, who is of course blaming Resurgent for not collecting the proper taxes. I've repeatedly asked Shellpoint to... Read more

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Cashiers turn customers away b/c they are "changing shifts" -is this your company policy? Locking the door, I understand -but how long should shiftchange take to be turning customers away?

  • Apr 14
  • Service Centers and Customer Services
  • Houston, Texas
  • Commercials
  • 6

I have been filling up with Shell gas at a new Shell station in Corrigan, 75939 since it has opened. To have to listen to that loud music / endorsements about some unmarried mother who has had a child and is finally going to marry the daddy makes me mad and insults me. Please give me the option to MUTE all these advertisements and unwanted commercials more about how happy they will be when they... Read more

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