Shell Complaints and Reviews

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Shell
Main address: P.O. Box 2463 77252 Houston TX
888-GO-SHELL (888-467-4355), 800.281.2824, , ShellCustomerCare@shell.com
  • 62+4 mobile complaints
  • $5.7K claimed losses
  • $86 average
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  • 1 day ago
  • Service Centers and Customer Services
  • Nokomis, Florida
  • Diesel
  • 1
  • REVIEW RATING 4/5

I buy over $40,000 of fuel each year. Mostly diesel. My local station is Shell on Laurel Rd in Nokomis, Florida. The diesel pumps have not shut of properly for months. If you are unfortunate enough to be standing near (holding) the handle you will get a jet of diesel all over you when the tank is full. This has happened to me more than once. They fix the problem by leaving kitty litter on the... Read more

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  • Oct 27
  • Service Centers and Customer Services
  • Walnut Creek, California
  • American Legion Post
  • 7
  • REVIEW RATING 3/5

American legion post 231 pottsboro tx - i have been out there several times and as a veteran from a long line of veterans i had planned to become a member until i realized exactly what goes on there. Anytime i have been there the only thing happening is the alcohol flowing. All the directors are the worst alcoholics and the asset director isnt even a veteran. Most of the members seem to be sons... Read more

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  • Oct 24
  • Service Centers and Customer Services
  • Lombard, Illinois
  • Wrong Pump Number
  • 9
  • REVIEW RATING 3/5

I when to the shell gas station on york and irving park rd and this rude clerk took my money and type in the wrong pump number when I was at the pump and notice that it wasn't pumping I when in too ask why it wasn't pumping the said that he type in a different pump number and there is nothing he could do now. This peace of trash said it happens all the time you are S.O.L. That are a bunch of... Read more

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  • Oct 11
  • Service Centers and Customer Services
  • Newark, New Jersey
  • Rude Attendant
  • 11
  • REVIEW RATING 3/5

My wife tried to use her Shell Stop and shop discount card, but only had small key chain one. Attendant went crazy at Paramus NJ Shell on route 17S. Other car asked her if they should stay to make sure she was safe. He was screaming and carrying on until another guy came out to finish transaction. Scary place- stay away Enter 100 words???? Why when you can say it in less....you kidding me Scary... Read more

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  • Oct 07
  • Utility
  • Hallandale Beach, Florida
  • Gasoline
  • 2
  • REVIEW RATING 4/5

Mi nombre marisol Domínguez , llegue a la gasolinera shell situada en biscayne y la 163 a las 10 y 30 del la noche 7 de octubre La pantalla no funcionaba y entre a q me pusieran 26 a la número 4 , cua do fui a echar no funcionaba , regrese y me dijo q ya había echado 10.11 y le dije q no q tenía el tanque vacío. Me dijo q no podía hacer nada pues tuve q volver a cargar 10 dólares mas para poder... Read more

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  • Oct 05
  • Service Centers and Customer Services
  • Eureka Springs, Arkansas
  • Gasoline Service
  • 68
  • REVIEW RATING 4/5

I stopped and got $20.00 of gas last week. Later when checking my bank statement, I found a $90.00 charge from this station (Shell). I am in the process of getting the fraudulent charge returned. Watch your backs people. Do not trust Shell service stations with your banking information, they will rip you off. I plan to never buy Shell products again and will get this information to as many... Read more

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  • Sep 30
  • Service Centers and Customer Services
  • Gasoline Service
  • 25
  • REVIEW RATING 3/5

I bought $24 worth of gas on a Friday night at Rts. 49 & 50 in Seaville, NJ and paid with my bank debit card. On Monday morning they deducted $37.50 from my account. I tried to resolve the issue at the gas station, but no one therecould help. They gave me a phone number to call, but I always got an answering machine. I left several messages, but no one ever called back. My bank is trying... Read more

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  • Sep 22
  • Service Centers and Customer Services
  • Gas Annual Fee
  • 4
  • REVIEW RATING 4/5

got a bill with an annual fee of $25..didn't pay it and they want to charge me a late fee..balance said 0..I will not pay it..on phone line 45 minutes, first a person I couldn't understand, then a dumb *** and then someone I couldn't hear..I have wrote eighteen letters and gonna mail them..no more SHELL and then I have to write 100 words or they won't send this *** complaint.WHy should you have... Read more

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  • Sep 16
  • Utility
  • Lithia Springs, Georgia
  • Gas Pump Fill
  • 17
  • REVIEW RATING 3/5

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card reader instruction was flashing. So now I go inside SHELL FOOD MART to wait in line when I should have already paid at the pump,then back outside to wait another 5 minutes before the pump is ready to use. While waiting,I just happened to notice a calibration sticker dated 2010. Now... Read more

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  • Sep 15
  • Service Centers and Customer Services
  • Doylestown, Pennsylvania
  • Personnel
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

I have been using Shell exclusively for my car for months now. However when I went to get $20 dollars on my car on September 15 2014 . At your local branch in (west) Carteret New Jersey. I had to pay $32 when I clearly only had $20. I had to use my credit card without being able to. I did not even get an apology from that person that made that mistake outside or that person that charge me that... Read more

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