Shell Complaints and Reviews

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Shell
Main address: P.O. Box 2463 77252 Houston TX
888-GO-SHELL (888-467-4355), 800.281.2824, , ShellCustomerCare@shell.com
  • 52+4 mobile complaints
  • $4.6K claimed losses
  • $82 average
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  • Aug 21
  • Service Centers and Customer Services
  • Seattle, Washington
  • Gas Charges
  • 1
  • 1
  • 7

I went to the Shell on NE 45th St and 11th Ave NE in Seattle just a few nights ago to buy myself a snack. I try to pay in EBT and they decline my purchase. I'm sorry but why? For one thing, it's Seattle, nearly every grocery store I've been to in this city accepts EBT. So why not shell? Second, there's a 76 just down the block that accepts EBT AND sells gas for 20-30 cents cheaper. It's not like... Read more

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  • Aug 12
  • Service Centers and Customer Services
  • Longeville-Lès-Saint-Avold, Lorraine
  • Rude Cashier
  • 7

hello,i was traveling on 10/08/2014 at 06:58 french time to my home{england}with my family and i stop at shell petrol station to buy something to eat {sandwich} i went to cashier to pay for it with a 50 euro note and i been told by cashier she dont have change for the money if is over 20 euro note and also been told she is not a bank,{blonde young white lady with glasses}i put the sandwich back... Read more

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  • Aug 09
  • Service Centers and Customer Services
  • Hope Hull, Alabama
  • Slow Cashier
  • 15

I work in Hope Hull Industrial Park and on the week of 7/28/2014 I stop by this Shell after work to get a drink. I get off at 9:45 -the Shell is less than 3 minutes away. The first night I stop I was surprised to see a line waiting to get checked out. The cashier (older black lady) told customers as they walked in the door that she was in the middle of a shift change, so it would be a few... Read more

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  • Jul 22
  • Service Centers and Customer Services
  • Chappaqua, New York
  • Poor Auto Repair
  • 12

A 4 DAY RIP OFF BY SHELLS SERVICE PARTNER PREFERED AUTO SERVICE @114 SOUTH GREELEY AVE CHAPPAQUA NY 10517. A OIL LEAK ISSUE WITH A RUNNING CAR RESULTED IN A 700.00 BILL AND A NON RUNNING CAR AFTER A OIL SENDING SWITCH AND A NEW RADIATOR WAS INSTALLED. TERRIBLE DIAGNOSTICS . HAD TO HAVE IT TOWED FROM THE "SHELL SERVICE STATION" AT ADDITIONAL COST TO A AUTHORIZED HONDA DEALER. IT DOES NOT MAKE... Read more

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  • From mobile
  • Shell
  • Jul 21
  • by anonymous
  • #512750

Went to my local shell station at 11:50. Doors were locked but I saw that the sign said it closed at 12:00. I knocked on the door to just receive a middle finger from the cashier. Another day I went in and got in line. The line stayed still as conversation continued at the from. Within 5 minutes of waiting I kindle asked, excuse me what are we waiting one three times. After seven minutes I raised... Add comment

  • Jul 14
  • Service Centers and Customer Services
  • Houston, Texas
  • Premium Gas
  • 1
  • 1
  • 20

Hello, I received bad premium quality gasoline from a Shell Station. The station owner refuses to refund or acknowledge me. After putting the gas in my car the car began performing very poorly and had trouble starting. So I called my dealership to look into the problem. After one day the dealship calls back saying the gasoline in your car is more than 50% water. This is awful. I bought gas,... Read more

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  • From mobile
  • Shell
  • Jun 30
  • by anonymous
  • #504516

I have been going to shell for years but I quit. The speakers loudly blasting out advertising is more than annoying. To the point that I will not go to the brush prairie wa. station literaly next to me and just get fuell elsewhere. I am annoyed that they care so verry little about there customers. Add comment

  • Jun 27
  • Service Centers and Customer Services
  • Stafford, Texas
  • Rude Service
  • 12

Shell at the corner of of 1516 and I H 10 are unreal in converse, TX. Been going there 3 yrs. As a women they always make rude comments that I don't know how to operate a gas pump or credit card machine, directed at me. Clerks make comment saying I'm less intelligent because I'm a woman. Men are superior is their attitude. Finally cussed the *** out after 3 yrs of hearing these... Read more

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  • May 21
  • Service Centers and Customer Services
  • Diesel Fuel
  • 1
  • 1
  • 26
Shell  - Bad Diesel Costed me
1 of 2

On 4/17/2014 I filled up my 2010 VW Jetta TDI diesel at your fuel station located at the corner of Beltway8 and Wilson Rd in Humble Texas: Shell 9410 Texas 8 Beltway Humble, TX 77396 Shortly after my car began to have trouble starting, had a rough idle, drove sluggish. On 4/21/2014 my check engine light came on so I took my car to my nearby auto shop that specializes in VW Diesels. The techs... Read more

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