Shell Complaints and Reviews

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Shell
Main address: P.O. Box 2463 77252 Houston TX
888-GO-SHELL (888-467-4355), 800.281.2824, , ShellCustomerCare@shell.com
  • 60+4 mobile complaints
  • $4.7K claimed losses
  • $73 average
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  • 9 hours ago
  • Service Centers and Customer Services
  • Lombard, Illinois

I when to the shell gas station on york and irving park rd and this rude clerk took my money and type in the wrong pump number when I was at the pump and notice that it wasn't pumping I when in too ask why it wasn't pumping the said that he type in a different pump number and there is nothing he could do now. This peace of trash said it happens all the time you are S.O.L. That are a bunch of... Read more

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  • Oct 11
  • Service Centers and Customer Services
  • Newark, New Jersey
  • Rude Attendant
  • 7

My wife tried to use her Shell Stop and shop discount card, but only had small key chain one. Attendant went crazy at Paramus NJ Shell on route 17S. Other car asked her if they should stay to make sure she was safe. He was screaming and carrying on until another guy came out to finish transaction. Scary place- stay away Enter 100 words???? Why when you can say it in less....you kidding me Scary... Read more

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  • Oct 07
  • Utility
  • Hallandale Beach, Florida
  • Gasoline
  • 1

Mi nombre marisol Domínguez , llegue a la gasolinera shell situada en biscayne y la 163 a las 10 y 30 del la noche 7 de octubre La pantalla no funcionaba y entre a q me pusieran 26 a la número 4 , cua do fui a echar no funcionaba , regrese y me dijo q ya había echado 10.11 y le dije q no q tenía el tanque vacío. Me dijo q no podía hacer nada pues tuve q volver a cargar 10 dólares mas para poder... Read more

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  • Oct 05
  • Service Centers and Customer Services
  • Eureka Springs, Arkansas
  • Gasoline Service
  • 62

I stopped and got $20.00 of gas last week. Later when checking my bank statement, I found a $90.00 charge from this station (Shell). I am in the process of getting the fraudulent charge returned. Watch your backs people. Do not trust Shell service stations with your banking information, they will rip you off. I plan to never buy Shell products again and will get this information to as many... Read more

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  • Sep 30
  • Service Centers and Customer Services
  • Gasoline Service
  • 17

I bought $24 worth of gas on a Friday night at Rts. 49 & 50 in Seaville, NJ and paid with my bank debit card. On Monday morning they deducted $37.50 from my account. I tried to resolve the issue at the gas station, but no one therecould help. They gave me a phone number to call, but I always got an answering machine. I left several messages, but no one ever called back. My bank is trying... Read more

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  • Sep 22
  • Service Centers and Customer Services
  • Gas Annual Fee
  • 3

got a bill with an annual fee of $25..didn't pay it and they want to charge me a late fee..balance said 0..I will not pay it..on phone line 45 minutes, first a person I couldn't understand, then a dumb *** and then someone I couldn't hear..I have wrote eighteen letters and gonna mail them..no more SHELL and then I have to write 100 words or they won't send this *** complaint.WHy should you have... Read more

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  • Sep 16
  • Utility
  • Lithia Springs, Georgia
  • Gas Pump Fill
  • 14

I always get shell gas, till now! I went to pay a the pump but the pumps were so old you could not see what the card reader instruction was flashing. So now I go inside SHELL FOOD MART to wait in line when I should have already paid at the pump,then back outside to wait another 5 minutes before the pump is ready to use. While waiting,I just happened to notice a calibration sticker dated 2010. Now... Read more

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  • Sep 15
  • Service Centers and Customer Services
  • Doylestown, Pennsylvania
  • Personnel
  • 1
  • 1
  • 13

I have been using Shell exclusively for my car for months now. However when I went to get $20 dollars on my car on September 15 2014 . At your local branch in (west) Carteret New Jersey. I had to pay $32 when I clearly only had $20. I had to use my credit card without being able to. I did not even get an apology from that person that made that mistake outside or that person that charge me that... Read more

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  • Aug 21
  • Service Centers and Customer Services
  • Seattle, Washington
  • Gas Charges
  • 1
  • 1
  • 13

I went to the Shell on NE 45th St and 11th Ave NE in Seattle just a few nights ago to buy myself a snack. I try to pay in EBT and they decline my purchase. I'm sorry but why? For one thing, it's Seattle, nearly every grocery store I've been to in this city accepts EBT. So why not shell? Second, there's a 76 just down the block that accepts EBT AND sells gas for 20-30 cents cheaper. It's not like... Read more

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  • Aug 12
  • Service Centers and Customer Services
  • Longeville-Lès-Saint-Avold, Lorraine
  • Rude Cashier
  • 16

hello,i was traveling on 10/08/2014 at 06:58 french time to my home{england}with my family and i stop at shell petrol station to buy something to eat {sandwich} i went to cashier to pay for it with a 50 euro note and i been told by cashier she dont have change for the money if is over 20 euro note and also been told she is not a bank,{blonde young white lady with glasses}i put the sandwich back... Read more

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